Terms of service

This English version is provided for convenience. The German version is legally binding.

1. Scope

These General Terms and Conditions apply to the use of Postcue, a service of 1ACE GmbH, Gabelsbergerstraße 30, 80333 München (“we”). Postcue is aimed exclusively at entrepreneurs within the meaning of § 14 BGB, legal entities under public law and special funds under public law (“Customer”). Deviating terms of the Customer only apply if we expressly agree to them in writing.

2. Services

Postcue is software for planning, coordinating and publishing social media posts. The Customer can connect social media accounts, create posts, have them approved by its clients via approval links and publish them automatically at set times. The exact scope results from the service description of the selected plan.

Postcue uses the interfaces of the respective platforms (e.g. Instagram, TikTok, YouTube, Pinterest). Their range of functions, availability and rules are determined by the platform operators. If they change or block their interfaces, individual functions of Postcue may cease to be available in whole or in part; this does not constitute a defect in our service.

3. Conclusion of contract and trial period

The contract is concluded upon registration. New accounts can test Postcue free of charge for 14 days. The trial period ends automatically; an obligation to pay only arises when the Customer books a paid plan.

4. Prices and payment

The prices displayed at the time of booking apply, plus statutory VAT. Billing is per connected social media channel, in advance for the selected billing period (monthly or annually). If the Customer adds or removes channels during the period, billing is pro rata.

If the Customer is in default of payment, we may block access after prior notice until the outstanding amount has been paid.

5. Term and termination

The contract runs for an indefinite period and renews with each billing period. Either party may terminate as of the end of the respective billing period, the Customer directly in Postcue or by email. The right to extraordinary termination for good cause remains unaffected.

After the contract ends, we delete the account and all content within 30 days. The Customer is responsible for backing up any content it needs beforehand.

6. Customer obligations

• The Customer is responsible for all content that it or its team creates, submits for approval and publishes via Postcue. It ensures that it holds the necessary rights to texts, images, videos and music.
• The Customer complies with the terms of use and policies of the connected platforms, including the obligation to label advertising and paid partnerships.
• The Customer only connects accounts it is authorized to use and keeps its login credentials and API keys confidential.
• The Customer does not use Postcue for unlawful content, spam or circumventing platform restrictions.

If the Customer breaches these obligations, it shall indemnify us against third-party claims, including reasonable costs of legal defense. In the event of serious violations, we may temporarily block access.

7. Availability

We strive to keep Postcue available with as few interruptions as possible. Where possible, we announce maintenance work in advance. Unless expressly agreed, we do not owe any specific availability or publication at a time accurate to the second.

8. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act (Produkthaftungsgesetz). In the event of a slightly negligent breach of material contractual obligations, our liability is limited to the foreseeable damage typical for the contract, but no more than the fees paid by the Customer in the last twelve months. Otherwise, liability for slight negligence is excluded.

We are not liable for the Customer's content, for decisions of the platform operators (such as suspensions of accounts or posts) or for lost reach.

9. Data protection

Insofar as we process personal data on behalf of the Customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR. Otherwise, our privacy policy applies.

10. Changes

We may amend these Terms with effect for the future. We notify the Customer of changes by email at least six weeks before they take effect. If the Customer does not object within this period, the changes are deemed accepted; we point out this consequence in the notification.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes is Munich. Should any provision be invalid, the validity of the remaining provisions remains unaffected. Last updated: October 2026.